Thursday, June 6, 2013

Taco Time

Whenever I visit a Taco Time in Boise, I get consistent professional service and a good product for my money. I've gone there for years and never had a bad experience. Over the years it's left me to ponder something though. Why can't I get that level of service and value almost anywhere else?

I've gone through several banks and insurance companies because they weren't even half as competent as your average Taco Time employee. To put things in perspective, being half as good would still be pretty darned good. I've been to all the Taco Time locations, dozens of time,as each over the years and never had them mess up my order - 100% accurate.

I wonder if it has to do with the management or training program? My wife and I had to deal with several banking institutions, insurance companies, and government agencies relative to selling our house and moving from one State to another. In all those dealings, I met not a single individual (other than our Realtor and her Photographer) that possessed the skills Taco Time employees exhibit.

To look at the individuals serving in our Government, rare is the one I would trust to handle a taco or take from me a list of things I desire. Taco Time has slowly become the means by which I measure a great many things. Would I trust this person or organization to make my Taco; fast, friendly, and accurate?

So many times the answer has been no.

I think it would be great if there was a website where people could rate everything by comparing it to their best experience as a consumer or citizen.

How was your experience with X today?

1. Does not live in the same ballpark as Taco Time.
2. Not nearly as good as Taco Time.
3. Almost as good as Taco Time.
4. As good as Taco Time.
5. Better than Taco Time!
It runs through my mind all the time. What would this person (insurance agent, banker, President of the United States) think if they knew I was comparing them to a taco place? Having this as a means to measure my experiences makes life more fun for sure.

In my own work, that is what I strive for... to be as good as the Boise Taco Time restaurants. In a world without heroes, I have at least one.

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